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How to reach the editorial desk behind this independent review of Plus500 for readers in Nigeria.
Partner spreads and feesHow quickly will I hear back?
Last month a reader wrote to us at 9pm on a Friday to say that a paragraph in our Plus500 review seemed to contradict a sentence three sections earlier. We read the message the following Monday morning, checked the source documents, corrected the paragraph, and replied by Tuesday afternoon. That is a fairly typical turnaround for a substantive query. Most messages that arrive during the working week are read within one working day, and a reply, where one is needed, usually follows within two to three working days. Messages that arrive at the weekend or on public holidays are read on the next working day.
We are a small editorial desk, not a call centre. We do not run a live chat, we do not take phone calls, and we do not promise instant answers. If you write through the contact form on this site, your message reaches the editor responsible for the review you are asking about. If your question is simple, such as pointing out a broken link or a date that has gone stale, you may get a short reply. If it is complex, such as a detailed challenge to how we described a fee or a term, it may take longer because we will go back to the source and check before we answer. We would rather be slow and correct than fast and wrong.
We do not send automated acknowledgements. If you have not heard from us within five working days, it is fair to assume your message was either not received or is still in the queue, and you are welcome to send it again through the same form. Please do not send the same query to several addresses at once; it slows things down rather than speeding them up.
What happens if I have a complaint about this site?
Suppose you believe we have misstated something about Plus500, or that a sentence in one of our articles is unfair, outdated, or simply wrong. You can raise it through the contact form on this site and mark it clearly as a complaint about our editorial content. Complaints are handled by the editor who oversees the page in question, and, where the complaint concerns that editor's own work, by a second editor. We will look at the specific passage you identify, compare it with the source we relied on, and decide whether a correction, a clarification, or no change is warranted.
We keep a record of corrections. Where we change a published article because of a complaint, we say so on the page, in plain terms, rather than editing silently. We do not remove articles because someone dislikes the conclusion; we correct facts and we clarify wording. If we decide that no change is needed, we will tell you why, briefly and without hiding behind policy language.
We cannot offer compensation, and we do not run a formal ombudsman scheme. What we can offer is a straight answer and, where we got something wrong, a visible correction. Complaints about the broker itself, rather than about our writing, fall outside this process; see the section below on what we cannot answer.
Which languages does the desk read?
The desk works in English. Messages in English are read and answered in English, and that is the language in which this site is written. We can read and understand straightforward correspondence in French and in Nigerian Pidgin, and we will do our best with those, but our replies will be in English so that the record stays consistent. We do not have reliable reading capacity in other languages, and we would rather tell you that than pretend otherwise.
If you are writing about a document that exists only in another language, such as a set of terms published in a language other than English, please say so and, where you can, point us to an English version or summarise the relevant passage. That helps us check your point against the source rather than against a translation of uncertain quality.
This language note applies to editorial correspondence only. It is not a statement about the languages in which any broker communicates with its clients.
Press, partnerships, and what we cannot answer
Journalists and researchers who want to quote or check our work can write through the contact form on this site and mark the message as a press enquiry. Please state your outlet, your deadline, and the specific article or passage you are asking about. We answer press queries in the same queue as everything else, but we will try to respect a stated deadline where we can. We do not offer interviews on market direction or on whether any particular person should open an account.
On partnerships: this site is an independent editorial resource. It is not the broker, it is not affiliated with the broker, and it does not provide financial services, accounts, deposits, or advice. We are not looking for commercial partnerships that would compromise that position, and we do not accept payment to change a review. If you represent a business and want to discuss something that does not touch editorial independence, you can say so through the form, but expect a candid answer about whether it is something we do at all.
The most common messages we receive are the ones we cannot help with: account issues. If you cannot log in, if a deposit has not appeared, if a withdrawal is delayed, if your account has been restricted, or if you disagree with how a position was closed, we cannot look into it. We have no access to any broker's systems, no ability to see your account, and no authority to reverse a decision. Those matters belong with the broker's own support channels, which you will find on the broker's site and in your account documents. What we can do is explain, in our articles, how such processes are described in the published terms. We cannot act on your individual case, and we will say so plainly if you write to us about one.
